Back to all

Ethics of Automotive Repair in Bentonville

June 9, 2024



We're going to be talking about the ethics of automotive repair. It seems like news outlets really like hit-and-run reporting; they hit everyone from groceries stores to retail to physicians. And the Bentonville automotive service and repair industry hasn't been given a pass either.

Unfortunately, every profession in Bentonville has some bad actors that hurt the reputation of everyone else. On the automotive side, industry associations and professional licensing organizations are very committed to high ethical standards.

Yet some people remain uncomfortable with Bentonville automotive service and repair. It may start with the fact that our vehicles are a big investment and we rely on them for so much in our lives. That alone guarantees our attention. And how well we understand the recommendations really impacts our comfort level.

If we understand what's recommended and the benefits of taking care of the work – and the pitfalls of putting it off – we'll have more trust in the recommendation. So communication is key. It's like going to the doctor; If she's using medical jargon and takes a lot of basic medical knowledge for granted, we have a hard time following her train of thought. It can be like that with your Bentonville service advisor too. He's so familiar with all things automotive, he may forget you don't know a PCV from an EGT.

If you don't understand what your doctor's talking about: ask some questions. If you don't understand what your Bentonville automotive advisor's talking about: ask some questions.

Let's go back to those ethical standards; when we hear a repair recommendation, we always ask ourselves, "Is this really necessary?" Well, here's the industry standard:

If a technician tells you that a repair or replacement is required it must meet the following criteria:

  1. The part no longer performs its intended purpose
  2. The part does not meet a design specification
  3. The part is missing

For example, it you take your car in for a grinding noise when you step on the brakes, you may just think you need new brake pads. After the inspection, the technician at Mr. Lube says that you have a cracked rotor and need to replace it.

If you tried to get him to simply put new pads on, he would say that if you didn't want to replace the rotor; Mr. Lube would ethically have to refuse the repair.

To just put pads on a cracked rotor would have been very wrong. The brakes could've failed at anytime and needed to be repaired – not just have a band-aid slapped on them.

Now, looking at something not so serious, the technician may suggest repair or replacement if:

  1. The part is close to the end of its useful life – just above discard specifications or likely to fail soon
  2. To address a customer need or request – like for better ride or increased performance
  3. To comply with maintenance recommended by the vehicle's manufacturer
  4. Based on the technician's informed experience

Of course, the technician has the burden of making ethical recommendations and properly educating their customers. For the customer, if you are uncomfortable with a recommendation, ask some questions. More information is always a good thing.

Mr. Lube
903 NW Second St
Bentonville, Arkansas 72712
479-271-2323
https://www.mrlubebentonville.msprotemp.com/

More articles from Mr. Lube & Wash

Give Your Engine Clean Fuel with a New Fuel Filter from Mr. Lube

July 14, 2024

Your vehicle requires plenty of clean fuel to run. If your fuel contains contaminants, your fuel injectors will eventually become clogged up. When this happens, your vehicle engine may not get the proper amount of fuel at the correct pressure to run at peak performance. This hurts performance as... More

Reaching the Braking Point (Brake hose replacement)

July 7, 2024

If you notice your brakes arent working like they used to, thats the kind of thing thats important to have checked out soon. Thats because your brakes are extraordinarily important to the safe operation of your vehicle. Sometimes you feel like your brake pedal is feeling a little soft or its lo... More

Coolant/Antifreeze Service at Mr. Lube

June 30, 2024

Anyone who drives a car in Bentonville knows that engines get hot when they run. But did you know that engines need to be cooled to keep running? Heat inside an engine can cause the metal parts to expand, which can seize up an engine and make it stop running. It can even ruin the entire engine! ... More