Back to all

Bentonville Customer Detective Work

January 21, 2024

One might say the most challenging part of being an automotive service technician at Mr. Lube is diagnosing a problem before it can be fixed.

Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.

Let us at Mr. Lube introduce you to something we'll call 'Customer Detective Work' –  helping your technician find clues to what's wrong.

We start with the detective basics: What, Where and When. Play along with me; You come in to Mr. Lube and your car is making a funny sound...

    • Q: Where's the sound?
    • A: Around the right front wheel.
    • Q: What kind of sound?
    • A: Kind of a clunk, clunk sound.
    • Q: When do you hear the sound?
    • A: When I turn and accelerate. 
  • Q: Right and left? Forward and back?

Do you see where we're going? You're gathering additional information to help your technician at Mr. Lube know where to start. Based on your car and the tech's experience, he'll know where to look and can start with the obvious suspects.

You can see how that would be more helpful than dropping the car off with a note that says "making a funny noise."

If the tech can experience the problem personally, he's better able to make a diagnosis and repair and then test to see if the repair solved the problem.

Ask us for details.

Mr. Lube
903 NW Second St
Bentonville, Arkansas 72712
479-271-2323
https://www.mrlubebentonville.msprotemp.com/

More articles from Mr. Lube & Wash

Give Your Engine Clean Fuel with a New Fuel Filter from Mr. Lube

July 14, 2024

Your vehicle requires plenty of clean fuel to run. If your fuel contains contaminants, your fuel injectors will eventually become clogged up. When this happens, your vehicle engine may not get the proper amount of fuel at the correct pressure to run at peak performance. This hurts performance as... More

Reaching the Braking Point (Brake hose replacement)

July 7, 2024

If you notice your brakes arent working like they used to, thats the kind of thing thats important to have checked out soon. Thats because your brakes are extraordinarily important to the safe operation of your vehicle. Sometimes you feel like your brake pedal is feeling a little soft or its lo... More

Coolant/Antifreeze Service at Mr. Lube

June 30, 2024

Anyone who drives a car in Bentonville knows that engines get hot when they run. But did you know that engines need to be cooled to keep running? Heat inside an engine can cause the metal parts to expand, which can seize up an engine and make it stop running. It can even ruin the entire engine! ... More